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FAQs

Reporting Credits

Q: How do I report credits for live viewing of sessions?
A: Navigate to this page to find information on how to report recertification credits for the viewing of live sessions and to see how many recertification credits AFP FinNext Asia is currently eligible for.

Q: How do I report credits for sessions viewed on-demand?
A: If you watched a session on-demand, then you will need to self-report FPAC, CTP and CCM credits for each session you watch on-demand after the live viewing. On-demand sessions viewed after the live delivery are not eligible for CPE credits.

Registration

Q: How do I login to the AFP FinNext Asia platform?
A: You can access the virtual platform by using log-in credentials emailed on 11 June 2021. This login can only be used by the registrant and can not be shared. AFP will be monitoring access during the event and those found sharing a login will be removed from the AFP FinNext Asia platform and will not receive a refund as this breaks our policy.

Q: Who do I contact if I have questions regarding registration?
A: You can contact CustomerService@AFPonline.org or call 301.907.2862 and ask for the Customer Service department between 8:30 a.m. and 5:00 p.m. ET, Monday through Thursday, and 8:30 a.m. and 1:00 p.m. ET Friday (closed on all U.S. federal holidays)

Q: What should I do if I have an ADA request?
A: If you have a disability and require special assistance, please update your event profile online to specify your needs at least two weeks before the event so that we may accommodate your needs. An AFP staff member will contact you with more information regarding your request.


Education

Q. When will the educational sessions take place?
A. All sessions will take place from 11:15 - 4:00 pm SGT. Sessions will be a mix of live and pre-recorded and noted on the schedule. Live and Pre-Recorded sessions will be available for replay after the conclusion of the AFP FinNext Asia event.

If you cannot make the scheduled time of the session, keep in mind that most content will be available to access On-Demand starting after the conclusion of AFP FinNext Asia through 31 July 2021.

Q. How can I view the full AFP FinNext 2021 Virtual schedule?
A. Go here to view the schedule of events and you can access the session descriptions for each educational session here.


 

Technical Requirements

Q. What browser should I use to view the educational sessions at AFP FinNext Asia?
A. We support the most current version of the popular browsers; Chrome, Safari, Edge, and FireFox. Chrome is the preferred browser.

IE 11 is no longer supported as Vimeo Livestream is critical and not available on IE.

Requirements & Supported Browsers – Livestream

Q. I am having trouble logging into the AFP FinNext Asia platform. Do you have any tips?
A. Here are a few things to try to troubleshoot any issues:
- Clear your cache
- Disconnect from VPN
- Use a personal device to access the virtual event, as some company devices have settings that interfere with access

Q. Are there any IT settings I need to take into consideration in order to access the AFP FinNext Asia platform?
A. Some corporate IT settings might block certain websites. To ensure you have access to the event platform, please have your IT Security team whitelist the following addresses:

Online Event Pro Sites:

https://finnextasiavirtual.afponline.org/
https://onlineeventapi.com
https://eu.jotform.com/OEP_Support/freeman-virtual-support-portal
https://oepauthentication.azurewebsites.net
https://fileviewer.freemanco.com
https://www.livestream.com

Troubleshooting Livestream

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